Privacy Policy
Thermo Plus LTD., doing business as ZU Cafe
Last Modified: May 15, 2024
1. Introduction
This Privacy Policy (“Policy”) applies to your use of the https://zucafe.ca website (the “Site”), the ZU Cafe mobile application (the “App”), and all related services, including, without limitation, any features, content, other websites, or applications offered from time to time by Thermo Plus LTD., doing business as ZU Cafe (“ZU Cafe”, “we”, “us”, “our”, etc.) in connection therewith (collectively “Services”).
By using the Services in any manner, you agree to be bound by this Policy and ZU Cafe’s Terms and Conditions, which may be found at https://zucafe.ca/terms-and-conditions (“Terms”). This Policy is part of, and is incorporated into, the Terms.
We are committed to protecting the privacy of our users. We will never profit by monetizing your data but instead seek to fulfill our company mission by delivering a great property management platform and service.
Our commitment to privacy and data protection is reflected in this Policy which describes how we collect, use, disclose, and process “personal information” – that is, information that identifies you or can be reasonably associated with you, such as your name, email address, or financial information. Any other information besides this is “non-personal information.” If we store personal information with non-personal information, we will consider that combination to be personal information.
Third-party services that we integrate with the Services are governed under their own respective privacy policies.
2. Information We Collect
We collect information about you in the following ways:
Information You Provide Directly:
Account Creation: When you create an account, we collect your name, contact information (including email address and phone number), and a password. Landlords and property managers may provide business information.
Property and Unit Details: Landlords and property managers provide information about their properties and units, which may include addresses, descriptions, and rental terms.
Tenant Information: Landlords and property managers may input information about their tenants as necessary for property management, which can include names, contact details, lease information, and payment history. Tenants may also provide this information directly.
Financial Information: If you make or receive payments through the Services (e.g., rent payments, subscription fees), we and our third-party payment processors collect financial account information, credit card numbers, and other payment details necessary to process transactions.
Communications and Uploads: We collect and retain information, photos, documents (e.g., lease agreements, maintenance requests, invoices), or other files you send to us or upload in connection with delivering the Services, including via the platform, email, or chat.
Support Requests: When you contact us for support, we collect the information you provide in your communications.
Information Collected Automatically:
Log Data: When you visit our Site or use our App, our servers automatically log your Internet Protocol (IP) address, browser type and settings, device identifiers, device type, operating system, and other software including type, version, language, settings, and configuration.
Usage Data: We log your activity on our Services, including the URL of the website from which you came to our Site, pages you viewed, features you used, how long you spent on a page or feature, access times, and other details about your use of and actions on our Services.
Geolocation Data: Depending on your device and app settings, and with your consent where required, we may collect geolocation data when you use our Services.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your interaction with our Services, remember your preferences, and support security features. You can control cookies through your browser settings.
Information from Third Parties:
Service Providers: We may receive information about you from third-party service providers who help us operate our Services, such as payment processors, analytics providers, or identity verification services.
Other Users: Other users of the Services (e.g., a landlord inputting tenant information) may provide information about you.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
To Provide and Improve the Services: To operate, maintain, and improve the features and functionality of ZU Cafe, including processing transactions, managing properties and tenancies, facilitating communication between users, and personalizing your experience.
To Communicate with You: To send you service-related announcements, updates, security alerts, and administrative messages. We may also send you marketing communications (in accordance with your preferences and applicable law) about new features or other news about ZU Cafe.
For Customer Support: To respond to your inquiries, troubleshoot problems, and provide customer service.
For Security and Fraud Prevention: To protect the security and integrity of our Services, prevent fraud, enforce our Terms, and comply with legal obligations.
For Analytics and Research: To understand how users interact with our Services, to monitor and analyze trends, usage, and activities, and for research and development purposes to improve our Services.
To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
For Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.
4. How We Share Your Information
We do not sell your personal information. We may share your personal information in the following circumstances:
With Other Users (as directed by you or necessary for the Services):
Landlords/Property Managers and Tenants will share information with each other as a core function of the platform (e.g., lease details, rent payment status, maintenance requests).
Information may be shared with Maintenance Contractors as necessary to fulfill service requests.
With Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analytics, hosting, customer support, and marketing. These service providers are contractually obligated to protect your information and use it only for the purposes for_which it was disclosed.
For Legal Reasons and Safety: We may disclose your information if we believe it’s necessary to:
Comply with applicable law, regulation, legal process, or governmental request.
Enforce our Terms, including investigation of potential violations.
Detect, prevent, or otherwise address fraud, security, or technical issues.
Protect the rights, property, or safety of ZU Cafe, our users, or the public as required or permitted by law.
Business Transfers: As described in Section 3, in connection with a corporate transaction.
With Your Consent: We may share your information for other purposes if you have given us your explicit consent to do so.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). When we no longer have an ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.
7. Your Choices and Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
Access: The right to request access to the personal information we hold about you.
Correction (Rectification): The right to request correction of inaccurate personal information.
Deletion (Erasure): The right to request deletion of your personal information, subject to certain exceptions.
Objection to Processing: The right to object to our processing of your personal information in certain circumstances.
Restriction of Processing: The right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
You can typically manage your account information and communication preferences through your account settings within the Services. To exercise other rights, please contact us using the details provided in Section 12.
8. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. Specifically, our servers are located in Canada and the United States, and our third-party service providers and partners may operate around the world.
However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Policy and applicable data protection laws.
9. Children’s Privacy
Our Services are not directed to individuals under the age of 19. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you believe that a child has provided us with personal information, please contact us.
10. Specific Information for Canadian Users (PIPEDA Compliance)
Thermo Plus LTD., doing business as ZU Cafe, is committed to complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Consent: We will obtain your consent for the collection, use, or disclosure of your personal information, except where otherwise permitted or required by law. Consent can be express (e.g., checking a box) or implied (e.g., when you provide information necessary for a service you’ve requested). You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us.
Access and Correction: You have the right to request access to your personal information in our custody or control and to request corrections to any inaccuracies. We will respond to your request within the time limits prescribed by PIPEDA.
Accountability: We are responsible for personal information under our control and have designated a Privacy Officer who is accountable for our compliance with this Policy and PIPEDA.
Purposes: We collect, use, and disclose personal information only for the purposes identified in this Policy or as otherwise identified at the time of collection.
Limiting Collection, Use, Disclosure, and Retention: We limit the collection of personal information to that which is necessary for the purposes identified. Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law. We retain personal information only as long as necessary for the fulfillment of those purposes or as required by law.
Accuracy: We will make reasonable efforts to ensure that personal information is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Safeguards: We protect personal information with security safeguards appropriate to the sensitivity of the information.
Openness: We will make readily available to individuals specific information about our policies and practices relating to the management of personal information.
Challenging Compliance: You may address a challenge concerning compliance with the above principles to our Privacy Officer (see Section 12).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated Policy on our Site and updating the “Last Modified” date at the top. We may also provide notice through the Services or by other means, such as email, as appropriate. Your continued use of the Services after any such changes constitutes your acceptance of the new Policy. We encourage you to periodically review this Policy for the latest information on our privacy practices.
12. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights regarding your personal information, please contact us at:
Thermo Plus LTD., doing business as ZU Cafe
150 Parkview Ave., North York, Ontario, Canada M2N 3Y7
info@zucafe.ca